Refund Policy
Last updated: 13 August 2026 · AdsJockey1. Scope
This policy explains refunds for bookings made through AdsJockey, operated by AdsJockey.
2. Before go-live
For standard inventory, advertisers may cancel free of charge up to 14 days before the agreed go-live date and receive a full refund. Within 14 days of go-live, the media owner's published cancellation slab applies and non-recoverable production costs are deducted.
3. After go-live
Once a campaign has gone live, amounts for the delivered period are non-refundable. Verified undelivered portions are eligible for a pro-rata refund or platform credit.
4. Owner non-delivery
If a media owner fails to deliver a confirmed booking, you receive a full refund of the affected amount plus a service credit, and we help arrange a make-good where possible.
5. How to request a refund
Email legal@adsjockey.com with your booking reference and reason. We acknowledge requests within 3 working days. Approved refunds are processed to the original payment method, typically within 7 to 10 working days.
6. Contact
AdsJockey, Gurugram, Haryana - 122003. Email legal@adsjockey.com or call +91 9999 459 822.