Refund Policy

This Refund Policy explains when and how refunds are issued for bookings made through AdsJockey, operated by Zane Marketing. It forms part of and should be read with our Terms of Service. Because advertising inventory is reserved, produced and delivered specifically for your campaign, refunds are limited as set out below.

Rates shown on listings are indicative and are confirmed on the rate card before a campaign goes live. All rates are exclusive of taxes; GST at the applicable rate, currently 18%, and any statutory levies are charged in addition. Taxes already paid to the authorities are non-refundable except as the law allows.

A booking becomes binding once we confirm final rates, targeting and schedule, you accept them, and payment or an approved arrangement is in place. Reserved inventory is held against your booking and may not be available again once released.

If you cancel a confirmed booking before it goes live, the following applies:

• any production, creative, printing, design or third-party or platform pass-through costs already incurred are non-refundable;
• the minimum billing value of a format may be retained where inventory has been blocked or Media Partner or platform commitments have been made; and
• the specific cancellation timelines and slabs stated on the listing or rate card, and any Media Partner or platform rules, take precedence.

Once a campaign is live, or once a one-time send such as SMS, WhatsApp, push or email has been dispatched, the corresponding amount is non-refundable, because the inventory or send has been consumed and cannot be recalled or reissued.

The following are non-refundable in all cases: production, creative and printing costs; third-party and platform fees; taxes paid to authorities; and amounts attributable to your breach of the Terms, including creative rejected for non-compliance with law or guidelines.

If an independent proof of execution or delivery report shows that a confirmed campaign delivered materially less than booked for reasons attributable to us or the Media Partner, we will first offer a make-good, meaning additional delivery, or a pro-rata credit against a future booking. A cash refund of the verified shortfall is considered only where a make-good or credit is not practical. Claims must be raised within 7 working days of the delivery report.

If a Media Partner fails to deliver a confirmed booking and no make-good is possible, you receive a refund of the media amount paid for the undelivered portion. This is your sole remedy for non-delivery.

Campaigns billed on delivery, such as CPM, CPC or CPV, are charged for actual delivery recorded by the platform. Amounts for delivery that did not occur are credited or refunded as set out above; delivered impressions, clicks or views are non-refundable.

Send refund requests in writing to support@zane.marketing, quoting your booking reference, the campaign details and the reason. We will review the request against the delivery report and this policy.

Approved refunds are made to the original payment method. Once approved, refunds are typically processed within 7 to 14 working days, subject to your bank or payment provider's timelines. Approved credits are applied to your account for use against a future booking.

Please contact us before raising a chargeback so we can resolve the issue. Chargebacks raised for validly delivered campaigns may be contested with the delivery report and other records.

We may update this Refund Policy from time to time. The current version is always available at https://adsjockey.com/legal/refund.

Questions about refunds can be sent to support@zane.marketing or by post to AdsJockey, Gurugram, Haryana 122003. Phone: +91 99994 59822.